Frequently Asked Questions
Everything you need to know about our curated home collections and services.
What is your shipping policy for oversized furniture?
We offer specialized white-glove delivery for all large furniture items within the tri-state area. For national orders, we use freight partners to ensure your pieces arrive safely and are placed exactly where you want them.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. For international inquiries regarding smaller decor items, please contact our support team for a custom shipping quote.
What is your return policy?
We accept returns on most unused, non-furniture items within 14 days of delivery. Please note that vintage pieces and custom-made furniture are final sale due to their unique nature.
Are your products covered by a warranty?
All new furniture items come with a one-year manufacturer's warranty covering structural defects. Vintage and restored items are sold 'as-is,' though we provide detailed condition reports for your peace of mind.
Can I request a custom finish or fabric for my order?
Yes, many of our signature pieces offer customization options. You can select from a variety of premium woods, finishes, and upholstery fabrics directly on the product page or by visiting our NYC showroom.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For white-glove deliveries, our team will call you directly to schedule a convenient arrival window.