Returns & Exchanges
At Lichen NYC, we strive for complete satisfaction with your unique home finds; however, please note that all vintage, custom, and floor-model items are final sale. Eligible new-condition products may be returned within 14 days of delivery for store credit or exchange, provided they are in their original packaging.
Initiate Your Request
Contact our support team within 14 days of receiving your order with your order number and the reason for the return to confirm eligibility.
Secure Packaging
Carefully pack the item in its original box with all protective materials to ensure it arrives back at our studio in showroom condition.
Ship or Drop Off
Ship the package using a tracked carrier or schedule a drop-off at our Brooklyn location during regular business hours.
Inspection and Credit
Once our team inspects the item and confirms its condition, we will issue a store credit or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing